Studio Policy

I understand that plans can change, and I appreciate at least 24 hours notice for any cancellations or rescheduling requests.

• 24+ hours notice: Cancellations and rescheduling requests can be made without penalty.

• Within 24 hours: A fee of 50% of the session price will be charged for cancellations or rescheduling requests.

• Session length changes: Requests to shorten a session within 24 hours of the appointment will still be charged at the originally booked session rate.

• Late arrivals: If you’re running late, please notify me by text at 323-813-7796. Arrivals more than 15 minutes late without prior notice will be considered a no-show.

• No-shows: 100% of the session fee will be charged for missed appointments without notice.

Thank you so much for your understanding and for respecting the time reserved for your session!

To maintain a comfortable and trusted environment within my practice, appointments for male clients are accepted by referral only at this time, for both in-studio and in-home sessions.

Clients under 18 must be accompanied by a parent or legal guardian who remains present for the duration of the session.

Thank you for your understanding and respect for this policy.

IWASA Wellness maintains a zero-tolerance policy for any inappropriate, disrespectful, or sexually suggestive behavior. Any session may be terminated immediately if such behavior occurs, and the client will still be responsible for the full session fee.

Thank you for helping maintain a safe, respectful, and professional environment.

All payments are final and non-refundable. If you have any concerns regarding a charge or service, please contact IWASA Wellness directly so we can work together toward a resolution before initiating a payment dispute or chargeback with your card provider.

Thank you for giving us the opportunity to address your concerns.